COURSE INFORMATION

Benefits to you

All our clients are rewarded with the following benefits;

Unconditional Guarantee

The LEARNING LABORATORY guarantees training that works. Your course fees will be refunded in full if you are not satisfied with your training.

Free Unlimited Telephone Support

When you complete a training course with us, you have access to free telephone support in the application and level that you were trained in.

Personalised Small Groups

A maximum of 8 participants in any training room ensures you will receive personalised training and individual attention.

Comprehensive Courseware

You will receive a CD which includes a comprehensive training manual that covers all the topics from your training course, exercise files to enable practice in the workplace, tips and hints sheet and other relevant resources making it an invaluable resource to have back at the workplace.

Certificate of Completion

You will receive a certificate upon completion of each course you attend.

Fresh & Healthy Lunch

When you attend a full day training course, we will provide a delicious fresh and healthy lunch as well as refreshments at morning and afternoon tea.

Spacious Training Facilities

Our air conditioned training suites are all equipped with ergonomically designed facilities to keep you comfortable throughout the day.

Free Training Needs Analysis

We are able to conduct a Training Needs Analysis free of charge to help you choose the right course by determining your current level of knowledge.

Preliminary Questionnaires

To obtain the most from your training course, we provide you with a short questionnaire prior to training with us.

Free Message Service and Courtesy Phone Use

To ensure that you are not out of touch with your office, a free message service as well as a courtesy telephone and fax machine are available to all our clients.

Course Structure

Our courses are conducted in a non-threatening and relaxed environment. All training is hands on and interactive with consolidation of learning through questioning, revision and problem solving.

The training course is structured to provide all participants with the level of training which will meet their needs. Trainers follow standard procedures which provide them with information on each participants' background, prior use and specific requirements.

Throughout the course, participants are invited to provide feedback on the progress and pace of the training which can be adapted to suit the group. Trainers are happy to answer questions at any time.

Course Materials

All training is enhanced with a CD containing a comprehensive training manuals and other relevant training resources which participants receive at the commencement of training. This is a useful reference guide when returning to the workplace.

Other courseware provided on the CD includes:

A disk of files with examples and exercises accompanying each set of training notes, to enable trainees to revise the exercises covered during their training.

Quick keyboard short cuts.

Keyboard templates.

Quick "How To..." information sheets which give our clients a step by step guide to some of the more complicated tasks eg, macros, merging, page borders etc.

Customised Training Resources

Our commitment to quality customer service applies to all aspects of our training.

As a result we are happy to customise our course content and reference material to any degree required by the client.

Customisation can include;

Preparation of step by step notes for the specific tasks which our clients require.

Full customisation of courses and preparation of all accompanying training resources.

Minor modifications to the content of existing courses and preparation of supplementary notes.

Modification of the duration of the training to suit the client's requirements.

Evaluation at Completion of Training

Each participant receives an Evaluation Form at the completion of the training. This questionnaire gives each person the opportunity to comment on;

Training Delivery.

Course Material.

Course Trainer.

General Suggestions.

Competency Based Assessment

Should you require, we are happy to provide a Competency Based Training Report for participants at the completion of the training. This can be delivered at a variety of levels;

A formal assessment which leads to the awarding of a Statement of Competency in a Unit or Units of Competence that we are accredited to assess.

A less formal assessment which is developed in line with your objectives.

A brief summarised report on the skills achieved by the participant.

Follow up Support

Each participant attending a course is entitled to our Unlimited Telephone Support. This support is available during business hours and is relevant to the training the participant has undertaken.

We send all our clients newsletters on a regular basis which contain up to date information and many helpful hints. These practical publications apply to the day to day use of the applications.