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Customer Service
BSBCUS301A Deliver and monitor a service to customers
Diversity
BSBDIV301A Work effectively with diversity
Financial Administration
BSBFIA301A Maintain financial records
General Administration
BSBADM311A Maintain business resources
Information Management
BSBINM301A Organise workplace information
BSBINM302A Utilise a knowledge management system
Innovation
BSBINN301A Promote innovation in a team environment
Intellectual Property
BSBIPR301A Comply with organisational requirements for protection and use of intellectual property
Interpersonal Communication
BSBCMM301A Process customer complaints
IT Use
BSBITU301A Create and use databases
BSBITU302A Create electronic presentations
BSBITU303A Design and produce text documents
BSBITU304A Produce spreadsheets
BSBITU305A Conduct online transactions
BSBITU306A Design and produce business documents
BSBITU309A Produce desktop published documents
Product Skills and Advice
BSBPRO301A Recommend products and services
Purchasing and Contracting
BSBPUR301B Purchase goods and services
Sustainability
BSBSUS301A Implement and monitor environmentally sustainable work practices
Workplace Effectiveness
BSBWOR301A Organise personal work priorities and development
BSBWOR302A Work effectively as an off-site worker
Writing
BSBWRT301A Write simple documents
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