This qualification provides the skills and knowledge for an individual to be competent in a range of activities and functions requiring basic retail operational knowledge and limited practical skills in a defined context. Work would be undertaken in various retail store settings, such as specialty stores, supermarkets, department stores and retail fast food outlets. Individuals may work with some autonomy or in a team but usually under close supervision
This qualification is suitable for an Australian Apprenticeship pathway.
Delivery of the Certificate II in Retail would be appropriate for VET in Schools delivery.
Job roles
Individuals with this qualification are able to perform roles, such as:
providing product and service advice in a retail store
selling products and services in variety of retail settings
operating a checkout area
preparing and selling fast food items
store, rotate and replenish food stock
checking stock and replenishing retail shelves
organising and maintaining work areas and displays.
Possible job titles include:
sales assistant
customer service representative
crew member
checkout operator.
Entry requirements
There are no prerequisites for entry to this qualification.
Qualification rules
To achieve a Certificate II in Retail, 14 units must be completed:
all 9 core units
3 units from either Elective Units Group A - General Selling or Elective Units Group B - General Food Selling.
2 elective units:
A maximum of 2 elective units may be selected from the General Elective Units listed below.
A maximum of 2 elective units may be selected from another endorsed Training Package These must be units which are packaged within a Certificate II or III qualification in the parent Training Package.
In all cases selection of electives must be guided by the job outcome, local industry requirements and the characteristics of this qualification (as per the AQF descriptors).
- 14 Units
- 9 Core units
Core (refer to the unit list at the end of this section)
- and 3 Elective units
- Elective Group A
Elective Group A: General Selling Stream: Finance (refer to the unit list at the end of this section)
Elective Group A: General Selling Stream: Merchandising (refer to the unit list at the end of this section)
Elective Group A: General Selling Stream: Retail Post (refer to the unit list at the end of this section)
Elective Group A: General Selling Stream: Sales (refer to the unit list at the end of this section)
- or Elective Group B
Elective Group B: General Food Selling Stream: Food Safety (refer to the unit list at the end of this section)
Elective Group B: General Food Selling Stream: Merchandising (refer to the unit list at the end of this section)
Elective Group B: General Food Selling Stream: Product Knowledge (refer to the unit list at the end of this section)
- and 2 Elective units
- between 0 and 2 Elective units may be selected from the General Elective Units
General Elective: Administration (refer to the unit list at the end of this section)
General Elective: Computer Operations and ICT Management (refer to the unit list at the end of this section)
General Elective: Finance (refer to the unit list at the end of this section)
General Elective: Food Safety (refer to the unit list at the end of this section)
General Elective: Goods Handling (refer to the unit list at the end of this section)
General Elective: Inventory (refer to the unit list at the end of this section)
General Elective: Marketing and Public Relations (refer to the unit list at the end of this section)
General Elective: Merchandising (refer to the unit list at the end of this section)
General Elective: Occupational Health and Safety (refer to the unit list at the end of this section)
General Elective: Product Knowledge (refer to the unit list at the end of this section)
General Elective: Retail Food (refer to the unit list at the end of this section)
General Elective: Retail Post (refer to the unit list at the end of this section)
General Elective: Sales (refer to the unit list at the end of this section)
- and/or between 0 and 2 units may be selected from another endorsed Training Package These must be units which are packaged within a Certificate II or III qualification in the parent Training Package.
- Certificate II
- Certificate III
Note: In all cases selection of electives must be guided by the job outcome, local industry requirements and the characteristics of this qualification (as per the AQF descriptors).
Diploma of IT student Daniel Ryan secured his dream job as I.T Educational Support Officer/ Level 1 Help Desk Technician at Warringa Park School.
Daniel says "IBC gave me the skills a.. more info...
Student balances work and study with help from Integrity Business College
Garry Sarney from Adelaide wanted to upgrade his skills in Computer Science to improve his employment prospects.
.. more info...
Report highlights Integrity Business College success
A recent study by Service Skills Australia titled "The Benefits of Accurately Measuring Non-Completions" (March 2011) looked into the reaso.. more info...
