2007Ó Integrity Computer Solutions.
The
Learning Laboratory
innovate results trust
ABN: 94 081 457 454
11th Floor
Adelaide Bank Building
90 King William Street
ADELAIDE SA 5000
Tel. 1300 731 451
Fax. (08) 8231 2427
www.learnlab.com.au
labinfo@learnlab.com.au
Integrity
Training Solutions
innovate results trust
ABN: 58 309 252 680
Suite 2, Level 1
902 Mt Alexander Road
Essendon VIC 3040
Tel. 1300 731 451
Fax. (03) 9372 9382
www.integritytrainingsolutions.com
info@integritytrainingsolutions.com
A division of...
Nationally Accredited Training
ICA30105 Certificate III in Information Technology (General)
Course Outline
Description
This qualification develops skills and knowledge in the installation and management of simple networks and provides for an individual to be effective in network management either as an independent ICT specialist or as part of a team.
The qualification has a number of logical relationships with vendor certifications for ICT networking technologies.
Job Roles
Graduates from this qualification could work in basic personal computer (PC) support, basic network/system administration or in first level help desk roles. as well as work in ICT retailing or vendor product support. Small to medium enterprises (SMEs) will find the outcomes of this qualification useful at advanced ICT user or introductory technical support levels.
Possible job titles include:
Call Centre Support Representative ~ Client Support Officer ~ Computer Operator ~ Customer Liaison
Customer Service Representative ~ Help Desk Officer ~ Help Desk Technician ~ ICT Operations Support
ICT User Support ~ IT Technician ~ Maintenance Technician ~ PC Support ~ PC Support Specialist
Sales Support Technician ~ Support Technician ~ Technical Support ~ User Support Specialist
The Benefits
By implementing Certificates in Information Technology within your business you will:
" Establish consistent IT procedures saving you time and money.
" Recognise & update the skills of your existing workforce to ensure they are always able to perform at their peak, in the fast paced world of information technology.
" Sustain your workforce's morale and enthusiasm by participating in nationally accredited training.
" Create real results through the application of the training skills, by way of workplace projects developed specifically to fulfil your business needs.
" Recognise & rectify inefficiencies within your current IT practices.
" Receive all this for a minimal investment due to potential employment incentives offered by the Commonwealth Government*.
(* Subject to eligibility criteria and assessment by a New Apprenticeship Centre.)
Recognition of Prior Learning
All clients can apply for recognition of prior learning for any Nationally Accredited course of training. Recognition of prior learning is the formal process whereby clients can be accredited for individual units of competence or entire qualifications due to previous vocational experience and knowledge gained. For further information on this process contact The Learning Laboratory on 08 8231 2426.
The Assessments & Workplace Projects
To achieve the certificate, each participant must submit a variety of workplace projects as a form of assessment. To maximise the value of the program, all assessments are aligned with ongoing business priorities. For instance, a project could be to write an IT procedure manual that can then be used as a common business tool long after the training has been completed.
Training Incentives
If you enrol any employee into this program you may also be eligible for Commonwealth government training incentives. For example, subject to an employee meeting certain criteria, an employer may be eligible for up to four thousand dollars ($4,000) in total, from the Federal Government's incentive funding program; if a trainee completes a Cert 3 in Information Technology. This incentive funding comes in payments:-
1. Commencement Incentive
One thousand and five hundred dollars ($1,500) initial incentive payment received upon successful completion of first three months (91 days) of training.
2. Completion Incentive
Two thousand and five hundred dollars ($2,500) upon successful completion of Certificate 2 & 3.
3. In addition you may also be eligible for a $1100 innovation incentive.
Definition:
New Trainees: Is defined as a Full time employee employed by the company for less than 3 months or a part time employee employed for less than 12 months and working more than 15 hours per week.
The above is an example only and cannot be relied upon as final - please check with your local apprentice centre for accurate detail of incentive funding for eligible trainees.
Delivery
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A typical delivery pattern is listed below; however this is a guide only. based on your requirements and number of participants the program can be customised accordingly.
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Topics
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Location
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Initial consultation
Training Documentation complated
Customised program outline
Negotiated assessment
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Classroom & Workplace
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ICAU3019A Migrate to new technology
ICAI3021A Connect internal hardware components
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Classroom
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ICAS3234A Care for computer hardware
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Classroom
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ICATS0325A Run standard diagnostic tests
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Classroom
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ICAU3004A Apply occupationi health & safety procedures
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Classroom
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ICAD3218A Create user documentation
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Classroom
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ICAI3020A Install and optimise operating system software
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Classroom
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ICAS3024A Provide basic system administration
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Classroom
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Progression discussion
Assessment Completion
Confirmation of Remaining Assessment
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ICAI3101A Install and manage network protocols
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Classroom
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ICAS3121A Administer network peripherals
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Classroom
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ICAS3032A Determine and action network problems
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Classroom
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ICAS3120A Configure and administer a network operating system
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Classroom
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ICAU3126A Use advanced features of computer applications
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Classroom
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ICAB3018A Develop Macros and templates for clients using standard products
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Classroom
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ICAS3031A Provide advice to clients
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Classroom
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Training Completion
" Assessment Completed
" Documentation completed
" Program Review
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The Investment:
Cert III in Information Technology (General). Included within the investment is:
" Comprehensive pre-training consultation to assess the current skills and knowledge of all participants.
" 20 ½ - 1 day training sessions.
" Customised assessment & workplace projects.
" Quality resources & reference materials for each participant.
" Nationally recognised certificate on successful completion.
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Certificate Level
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Training Resources
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Enrolment Fee
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At 91 days***
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After 9 months
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At Completion
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Total
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Government Funding (State) - ATTP
New Employees
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$220*
approx
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$300
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$305
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N/A
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N/A
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$825
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Fee for Service:
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$220*
approx
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$300
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$760
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$760
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$925
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$3,000
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* Subject to supplier pricing and charges
** Client may be eligible for DFEEST training finding for new employees commencing the training program
*** Price dependent upon enrolled hours
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